Shipping Policy

Shipping Policy

Last Updated: October 23, 2026

1. Our Shipping Commitment

At Yurhan, we want to make shopping for your pets and home simple and convenient. This Shipping Policy explains how we process orders, estimate delivery times, provide tracking information, and assist with shipping-related questions.

Whether you are purchasing a comfortable pet bed, a sofa cover, a cat scratch mat, or a pet travel accessory, we aim to provide a clear and reliable order fulfillment experience.

Website: https://yurhan.com/

2. Company Information

Website Operator:
Changsha Binghezi Consulting Services Co., Ltd.

Business License Entity:
Changsha Binghezi Consulting Services Co., Ltd.

Registered Address:
Room 366, Buildings 1-4, 1-6 and 1-8,
Jinqiao Market Cluster, Huangjinyuan Subdistrict,
Xiangjiang New Area, Changsha, Hunan, China

Customer Service Email:
service@yurhan.com

Customer Service Phone:
+1 920-760-8268

3. Order Processing Time

Our estimated order processing time is 1–3 business days.

Processing begins after an order has been successfully placed and payment has been confirmed. During this period, we review the order, prepare the items, and arrange fulfillment.

Please note:

  • Business days generally exclude weekends and applicable public holidays.

  • Orders may require additional processing time if payment verification or clarification of order details is necessary.

  • During peak shopping periods or unexpected operational disruptions, processing may take longer than estimated.

  • Shipping confirmation and tracking information will be provided when available after dispatch.

Order processing time is separate from shipping transit time.

4. Estimated Shipping and Delivery Time

Our current estimated delivery schedule is as follows:

Shipping Stage Estimated Time
Order processing 1–3 business days
Shipping transit after dispatch 12–15 business days
Total estimated delivery time 13–18 business days

The estimated total delivery time is 13–18 business days from the date an order is placed.

These timeframes are estimates, not guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, customs procedures, weather conditions, public holidays, and other circumstances beyond our reasonable control.

If a particular product listing or shipping method provides a different delivery estimate, please review the information displayed for that product or order before completing your purchase.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping costs may depend on the delivery destination, available shipping method, order details, and applicable promotions.

Please review the final order summary at checkout to confirm the shipping charges applicable to your order.

We will not describe shipping as free or promise a particular shipping rate unless the offer is expressly displayed and applicable to your order.

6. Shipping Confirmation and Order Tracking

When your order has been dispatched, we will provide shipping confirmation and tracking information when available.

To track your order:

  1. Check the shipping confirmation email sent to the email address provided at checkout.

  2. Open the tracking link, if one has been provided.

  3. Review the latest shipment updates available from the carrier.

Tracking information may take some time to appear or update after dispatch. A temporary lack of tracking updates does not necessarily mean that a shipment has been lost.

If you have questions about tracking or your shipment has not received updates for an extended period, contact service@yurhan.com with your order number.

7. Shipping Address and Order Changes

Please ensure that your shipping address, recipient name, email address, and other delivery details are accurate when placing an order.

If you discover an error, contact service@yurhan.com as soon as possible and include your order number and the corrected information.

We will make reasonable efforts to assist with address changes or order corrections before fulfillment is completed. However, changes cannot be guaranteed after an order has been processed or handed to the carrier.

Additional delivery charges or carrier restrictions may apply if an address correction or redirection is possible.

8. Customs Duties, Taxes, and Import Requirements

Depending on the destination and shipping arrangement, an order may be subject to import duties, customs charges, taxes, or other fees imposed by local authorities.

Responsibility for these charges depends on the applicable shipping arrangement and relevant law. Please review any applicable charges and import requirements when placing your order.

Customs clearance may affect delivery times. We cannot guarantee that customs processing will be completed within the estimated shipping transit period.

If you have questions about a customs-related delay, please contact our customer service team so that we can review the available shipment information.

9. Delayed, Missing, or Undelivered Orders

Although we aim to meet our estimated delivery schedule, delays may occur because of carrier disruptions, customs inspections, severe weather, incorrect address information, or other circumstances.

If your order has not arrived within the estimated delivery window, please contact service@yurhan.com with your order number and available tracking information.

We will review the available information and explain the appropriate next steps.

If tracking indicates that a package was delivered but you cannot locate it, please check the delivery location, household or building reception, and any available carrier delivery notes before contacting us.

An order marked as delivered will not automatically be treated as ineligible for assistance. We will consider the circumstances and applicable consumer protection requirements.

Nothing in this section limits any delivery-related rights you may have under applicable law.

10. Damaged, Defective, or Incorrect Items

We want your order to arrive in the condition reasonably expected from the product description.

If an item arrives damaged, defective, or different from the item you ordered, please contact service@yurhan.com as soon as reasonably possible.

To help us review the issue, please provide:

  • Your order number.

  • The name of the affected product.

  • A clear description of the problem.

  • Clear photographs of the affected item.

  • Photographs of the outer packaging and shipping label, where relevant.

Please retain the item and packaging until we have reviewed your request, unless doing so would be unsafe.

After reviewing the information, we will explain the appropriate resolution. Depending on the circumstances, product availability, and applicable law, this may include:

  • A replacement or reshipment.

  • An exchange for an eligible item.

  • A full or partial refund, where appropriate.

Where an item is confirmed to be damaged, defective, or incorrectly supplied and Yurhan is responsible, we will cover reasonable return shipping costs if a return is required, subject to applicable law.

Please contact us before returning an affected item so that we can provide the appropriate return instructions.

For full details, please review our Return & Refund Policy.

11. Returns and Refunds

Eligible items may be returned by submitting a return request within 30 days of delivery, subject to our Return & Refund Policy and applicable law.

For eligible change-of-mind returns, customers are generally responsible for return shipping costs.

For confirmed damaged, defective, or incorrectly supplied items for which Yurhan is responsible, we will cover reasonable return shipping costs if a return is required, subject to applicable law.

For returns requiring a physical item to be sent back, we aim to complete the return inspection and refund eligibility review within 3 business days after the returned item is received at our designated return address.

For damaged, defective, or incorrect items that do not require a physical return, we aim to complete the review within 3 business days after receiving the information reasonably needed to assess the claim.

Once a refund is approved, we aim to initiate it to the original payment method within 2 business days after approval.

After initiation, the funds typically appear in your account within 5–10 business days, depending on your payment provider, bank, or card issuer. This is an estimate rather than a guaranteed settlement period.

These service targets are subject to any shorter or otherwise mandatory deadlines under applicable law.

For complete return eligibility requirements and refund procedures, please review our Return & Refund Policy.

12. Order Cancellations

If you wish to cancel an order, contact service@yurhan.com as soon as possible.

We will make reasonable efforts to assist with cancellation requests before an order has entered processing or dispatch. However, cancellation cannot be guaranteed after fulfillment has begun or the shipment has been handed to the carrier.

If an order has already been dispatched, please contact us to discuss the options available under our Return & Refund Policy.

If a cancellation is accepted after payment and a refund is approved, we aim to initiate the refund within 2 business days after the cancellation and refund have been confirmed.

Nothing in this section limits any statutory cancellation rights that may apply.

13. Contact Information

If you have questions about shipping, tracking, delivery delays, or an order-related issue, please contact our customer service team.

Website:
https://yurhan.com/

Website Operator:
Changsha Binghezi Consulting Services Co., Ltd.

Business License Entity:
Changsha Binghezi Consulting Services Co., Ltd.

Registered Address:
Room 366, Buildings 1-4, 1-6 and 1-8,
Jinqiao Market Cluster, Huangjinyuan Subdistrict,
Xiangjiang New Area, Changsha, Hunan, China

Customer Service Email:
service@yurhan.com

Customer Service Phone:
+1 920-760-8268

When contacting us, please include your order number and a brief description of your inquiry so that we can assist you more efficiently.

Thank you for choosing Yurhan. We appreciate the opportunity to help you and your pets enjoy a more comfortable everyday experience.

Yurhan — Thoughtful Comfort for Pets and Home.